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Smart home emergency system with nurse call function

A system for assisted living, shared care homes, and private residences: In shared care homes, it directly alerts on-site caregivers; in assisted living and private residences, it alerts the 24/7 DRK emergency call center or the care service. Triggered by button press, pull cord, or voice. As a qualified provider according to § 78 SGB XI, it is subsidized by long-term care insurance funds for care level 1 and above.

Security for your residents. Relief for your team.

Divital's smart home emergency call system combines home emergency call and nurse call functions in one system. Every alarm reaches exactly the right place: the on-site caregiver, the care service, or the emergency call center. With immediate, premium-quality voice connection, ensuring help arrives without delay.
More than an emergency button
Four ways to trigger an alarm: button press on the central assistance unit (base station) or the emergency call wristband, pull on the emergency pull cord in the bathroom, or simply shout "Help! Help!". The fall emergency sensor reacts automatically even when no button is accessible.
Integrated nurse call function
In shared care homes with 24/7 care, all calls go directly to the on-site caregiver's DECT phone, with voice connection to the room. This ensures short distances, quick help, and automatic documentation of every event.
The right call chain for every living situation
In assisted living and at home, the system connects to the 24/7 emergency call center or your care service, and also with relatives if desired. The alert chain is configured per resident and automatically escalates if a contact does not respond.
No cameras, full privacy
All components operate without cameras; data is processed locally, not in a cloud. It is GDPR compliant and can be used without hesitation even in the bathroom, where most falls occur.
Subsidized by long-term care insurance funds, for care level 1 and above
Divital is a qualified home emergency call provider according to § 78 SGB XI and is listed in the care aids directory. We advise on cost coverage and assist with the application.
Grows with your needs
From home emergency call to a complete assistance system: fall emergency sensor, smoke, water, and CO₂ detectors, and other modules can be added at any time, per apartment or for the entire facility.

One device, two functions:

Home emergency call and nurse call

Divital's smart home emergency call system is both at once: a certified home emergency call system according to § 78 SGB XI and a full-fledged nurse call system. The living situation determines where the call goes. In shared care homes with 24/7 care, the alarm goes directly to the on-site caregiver's DECT phone. In assisted living and at home, the system connects to the 24/7 emergency call center or the care service. The alert chain is configured per resident and can be adjusted at any time.

Your questions clearly answered

View all questions

What distinguishes the Divital home emergency call system from a classic one?

A classic home emergency call system connects to an emergency call center at the push of a button. The Divital home emergency call system can do more: It has an integrated nurse call function and, depending on the living situation, connects to on-site caregivers, the nursing service, or the emergency call center. In addition, there are several ways to call for help: by pressing a button on the base station or wristband, using a pull cord in the bathroom, or by voice activation with a cry for help. If desired, the system can later be expanded with sensors to a complete AAL system with automatic fall detection.

Where does the emergency call go?

You determine this, per apartment and per resident. In care-sharing communities with 24/7 care, the call goes directly to the DECT phone of the on-duty caregiver, with a direct voice connection to the room. In assisted living, the system connects to the 24/7 emergency call center or your nursing service. Relatives can also be included in the alert chain. If one point of contact does not respond, the system automatically escalates to the next.

Does the long-term care insurance cover the costs?

Yes. Divital is a qualified home emergency call provider according to § 78 SGB XI and is listed in the directory of nursing aids. The long-term care insurance subsidizes the home emergency call system from care level 1, typically when the user lives predominantly alone. We advise on cost coverage and assist with the application.

The devices

at a glance

01

Central Assistance Unit (Base Station)

The system's base station: hands-free function, crystal-clear voice quality, and a large emergency call button. It establishes the connection to the caregiver, care service, or emergency call center and remains operational even during power outages thanks to its emergency power supply.
02

Emergency Call Wristband or Necklace (Wireless Trigger)

The emergency call button worn on the wrist or as a necklace: lightweight, discreet, always with you. One press is enough, and a voice connection is immediately established via the Central Assistance Unit (Base Station). Also available with fall detection upon request.
03

Emergency Pull Cord with Voice Activation

Wirelessly installed in the bathroom and toilet, the areas with the highest risk of falls. Trigger an alarm by pulling the cord or simply shouting "Help! Help!". With direct voice connection on the device.
04

Fall Emergency Sensor with Vital Data Monitoring

The wall sensor automatically detects falls and records breathing, sleep patterns, and activity without contact, completely without cameras or devices worn on the body. The AI reports anomalies before they become an emergency. Additional parameters such as pulse, temperature, blood pressure, decubitus risk, and incontinence detection will follow via software update by the end of 2026.
05

Expandable Sensors

Fall emergency sensors, smoke, water, and CO₂ detectors, or door and window contacts can be added at any time. This way, the home emergency call system can gradually grow into a complete assistance system as needed.
Certified according to § 78 SGB XI
Qualified home emergency call provider, listed in the care aid directory and recognized by all long-term care insurance funds.
100% Signal Transmission
In the Vonovia pilot project, all 1,904 automatic check-in calls reached the emergency call center; not a single one was lost. System availability over 99.9%.
Up to 12 Hours Emergency Power
The system remains operational even during power outages. Battery-powered devices whose charge status is automatically monitored.
Developed in Berlin. Made in Germany.
The research, development, and manufacturing of our multi-award-winning systems take place in Berlin.
Devices & Alarms
Devices
Central assistance unit (base station), emergency call wristband (radio trigger), emergency pull cord with voice activation (bathroom/WC); optional fall emergency sensor and additional sensors
Alarm Triggers
Button press (base station or wristband), pull cord, voice activation ("Help! Help!"), automatic fall detection (camera-free fall sensor with radar technology)
Call Forwarding & Nurse Call
Alert Chain
Configurable per resident: On-site caregiver (DECT phone), nursing service, 24/7 emergency call center, relatives
Voice Connection
Premium-quality hands-free function, directly on the device
Data Security & Data Protection
Data Security
AES256 encryption of all data
Data Protection
Camera-free; local data processing without cloud, GDPR-compliant
Certification & Funding
Certification
Qualified home emergency call provider according to § 78 SGB XI; listed in the care aid directory
Funding
Subsidized by all long-term care insurance funds from care level 1

Proven with leading

Care facility operators and project developers

No items found.
Annika M.,
Divital customer in Munich Pasing
With the Divital system, I no longer have to worry.
View reference project
Which call chain suits your living situation? Let's talk about it.
Constantin Cooper,
Business Development at Divital

Your questions clearly answered

What distinguishes the Divital home emergency call system from a classic one?

A classic home emergency call system connects to an emergency call center at the push of a button. The Divital home emergency call system can do more: It has an integrated nurse call function and, depending on the living situation, connects to on-site caregivers, the nursing service, or the emergency call center. In addition, there are several ways to call for help: by pressing a button on the base station or wristband, using a pull cord in the bathroom, or by voice activation with a cry for help. If desired, the system can later be expanded with sensors to a complete AAL system with automatic fall detection.

Where does the emergency call go?

You determine this, per apartment and per resident. In care-sharing communities with 24/7 care, the call goes directly to the DECT phone of the on-duty caregiver, with a direct voice connection to the room. In assisted living, the system connects to the 24/7 emergency call center or your nursing service. Relatives can also be included in the alert chain. If one point of contact does not respond, the system automatically escalates to the next.

Does the long-term care insurance cover the costs?

Yes. Divital is a qualified home emergency call provider according to § 78 SGB XI and is listed in the directory of nursing aids. The long-term care insurance subsidizes the home emergency call system from care level 1, typically when the user lives predominantly alone. We advise on cost coverage and assist with the application.

How quickly is the system ready for use?

Installation is quick: connect the central assistance unit, pair the wristband and wireless pull cord, set up the alert chain, and you're done. No structural changes, no mess. In residential complexes, we work apartment by apartment, so residents can simply stay at home.

What happens if no one responds to a call?

The system automatically escalates to the next point in the alert chain, for example, from the on-site caregiver to the on-call service or the 24/7 emergency call center. Every step is logged, ensuring no call goes unanswered.

Do we need an internet connection?

No, a dedicated internet connection is not a prerequisite. The system can be connected either via the local network (LAN) or via an integrated multi-network SIM. This SIM is not tied to a single mobile provider but automatically connects to the strongest available network and switches independently if a network fails. This ensures the connection to the caregiver, nursing service, or emergency call center remains even if routers or individual mobile networks are disrupted. We will clarify which connection is right for your living situation during a free consultation.